A summary of our key data commitments. These cards do not replace the full policy below — please read all sections carefully.
We collect only the personal data necessary to operate your account, process transactions, comply with KYC obligations and improve Platform performance. We do not collect data beyond what is required for these purposes.
b9app does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared only where required for Platform operations or by legal obligation.
You have the right to access, correct, restrict processing of, or request erasure of your personal data, subject to our legal retention obligations. Requests can be submitted via our support channel.
b9app uses cookies and similar technologies for session management, security, analytics and Platform improvement. You can manage cookie preferences through your browser settings, though some features require cookies to function.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable law. KYC and transaction records are retained for the periods required under anti-money laundering obligations.
For any privacy-related query or to exercise your data rights, contact us at [email protected]. We aim to respond to all data subject requests within a reasonable timeframe in accordance with our policy obligations.
b9app ("b9app", "we", "us", "our") operates the online gaming platform accessible at https://b9app.cam (the "Platform"). We are committed to protecting the personal data of our users ("you", "your") and to handling that data in a transparent, lawful and responsible manner.
This Privacy Policy ("Policy") explains what personal data we collect from users of the Platform, how we collect it, the purposes for which we process it, with whom we may share it, how long we retain it, and what rights you have in relation to your data. It applies to all users who register an account, visit the Platform, or otherwise interact with any service provided by b9app.
This Policy should be read alongside b9app's Terms & Conditions and Responsible Gambling Policy, which form part of the overall agreement between you and b9app. By using the Platform, you acknowledge that you have read and understood this Policy.
Note for Pakistani Users: Pakistan's data protection framework is evolving. The Personal Data Protection Bill has been under legislative consideration. b9app processes data in accordance with applicable data protection obligations under its operating jurisdiction. Pakistani users should be aware that data may be processed outside Pakistan and that specific data rights may be subject to the laws of the applicable jurisdiction rather than Pakistani law alone.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers and payment details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer or deletion. |
| "Data Controller" | b9app, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of b9app under documented instructions and contractual safeguards. |
| "KYC" | Know Your Customer — identity and age verification processes required for regulatory compliance and account security. |
| "Cookies" | Small text files placed on your device by the Platform for session management, analytics and personalisation purposes. |
| "Third Party" | Any natural or legal person other than you, b9app or an entity acting under direct instruction from b9app. |
b9app collects personal data that is necessary for the operation of the Platform, fulfilment of our legal obligations and the provision of a secure user experience. The categories of personal data we collect include:
Full legal name, date of birth, residential address, nationality, email address, mobile phone number and a chosen username. This data is required to create and maintain your Account.
Government-issued photo identification (such as a CNIC, passport or driving licence), proof of address documents and, where applicable, proof of payment method ownership. These documents are required to satisfy our identity verification and anti-money laundering obligations.
Deposit and withdrawal records, transaction amounts in PKR, payment method references (such as account numbers associated with Easypaisa, JazzCash, bank accounts at HBL, UBL, Meezan Bank or Bank Alfalah, or cryptocurrency wallet addresses), and transaction timestamps. We do not store full payment card numbers.
Wager history, game session data, sports betting market selections, bonus usage records, win/loss records and session duration data. This data is used for account management, responsible gambling monitoring and dispute resolution.
IP address, device type and operating system, browser type and version, device identifiers, cookie data, access timestamps and referring URL. This data is collected automatically when you access the Platform.
Records of support interactions via Live Chat, email communications to [email protected], and any written correspondence submitted through the Platform's Help Center. Communications may be retained for quality assurance and dispute resolution purposes.
Data Minimisation: b9app applies a data minimisation principle — we collect only the data that is necessary for a specific, documented purpose. We do not request or retain data beyond what is required for Platform operation, legal compliance, and user account management.
We collect personal data through the following channels:
b9app processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Account registration, deposit and withdrawal processing, wagering activity, KYC completion, account management and support interactions. |
| Legal Obligation | Anti-money laundering (AML) compliance, fraud prevention, identity verification, retention of financial records and response to lawful regulatory requests. |
| Legitimate Interests | Platform security, fraud detection, technical analytics, Platform improvement and responsible gambling monitoring, provided these interests do not override your rights. |
| Consent | Marketing communications (email or push notifications) where you have opted in. You may withdraw consent at any time by contacting us or using the unsubscribe mechanism in communications. |
b9app processes personal data for the following specific purposes:
b9app does not sell, rent or trade your personal data to third parties for their independent commercial purposes. We may share your personal data with the following categories of recipients only where necessary and under appropriate contractual safeguards:
Third-party vendors engaged to provide specific services on our behalf, including KYC verification providers, payment processing intermediaries, analytics platforms, anti-fraud tools, cloud hosting providers and customer support software. These providers are bound by data processing agreements and may not use your data for their own purposes.
Where required by applicable law, court order or lawful authority, b9app may disclose personal data to regulatory bodies, law enforcement agencies or government authorities. Disclosures of this nature are made only to the extent required by the applicable legal obligation.
Where you use a payment channel such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or a cryptocurrency wallet, transaction data is processed by the relevant payment intermediary. The naming of these payment references does not imply endorsement of b9app or online gambling by any such institution. Their use and data practices are governed by their own privacy policies.
In the event of a merger, acquisition, asset sale or restructuring of b9app's business, personal data held by b9app may be transferred to the acquiring entity. Users will be notified of any such transfer and any changes to how their data is processed as a result.
b9app operates internationally and your personal data may be transferred to, stored in and processed in countries outside Pakistan or your country of residence. These countries may have data protection laws that differ from those in Pakistan.
Where personal data is transferred internationally, b9app takes appropriate steps to ensure that such transfers are made under adequate safeguards — including contractual clauses, the adequacy of the recipient jurisdiction's data protection framework, or other mechanisms recognised under applicable data protection law.
For Pakistani Users: Your personal data may be processed on servers located outside Pakistan. By using the Platform, you acknowledge this international processing. If you have concerns about international data transfers, you may contact us using the details in Section 16.
b9app retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Our general retention principles are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + minimum 5 years post-closure | Contractual and AML legal obligation |
| KYC Documents | Minimum 5 years from account closure or last transaction | Anti-money laundering legal obligation |
| Transaction Records | Minimum 5 years | Financial record-keeping legal obligation |
| Gaming & Betting Activity | Duration of account + up to 3 years post-closure | Dispute resolution and responsible gambling monitoring |
| Support Communications | Up to 3 years from last communication | Quality assurance and dispute resolution |
| Technical & Log Data | Up to 12 months rolling | Security and Platform integrity |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management and legal accountability |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures. Anonymised data that cannot be used to re-identify individuals may be retained for statistical and analytical purposes indefinitely.
b9app uses cookies and similar technologies (including web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They enable core Platform functionality and help us understand how users interact with the service.
The categories of cookies used on the Platform include:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. For strictly necessary cookies required for session management and security, no opt-out is available without ceasing to use the Platform.
b9app implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include, but are not limited to:
Despite our security measures, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, b9app will notify affected users and relevant authorities in accordance with applicable legal obligations.
Account Security Reminder: The security of your Account also depends on you. Keep your password confidential, enable 2FA, and contact us immediately if you suspect unauthorised access. b9app support will never ask for your full password.
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by b9app. To exercise any of these rights, submit a written request to our support email set out in Section 16.
You may request a copy of the personal data b9app holds about you, along with information about how it is used and with whom it has been shared.
You may request correction of inaccurate or incomplete personal data. Some corrections may require re-verification of identity or supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations under AML and financial record-keeping laws.
You may request that we limit processing of your data in certain circumstances, such as where accuracy is contested or where processing is unlawful but you oppose deletion.
Where processing is based on consent or contractual necessity, you may request your personal data in a structured, commonly used machine-readable format.
You may object to processing based on legitimate interests or for direct marketing purposes. Objections to marketing will be actioned immediately; other objections are subject to a balancing assessment.
b9app will respond to all verifiable data subject requests within a reasonable timeframe. We may require proof of identity before processing any request. Where a request is refused, we will explain the reason and inform you of any right to escalate the matter.
The b9app Platform is intended exclusively for adults aged 18 years or over, or the higher minimum age required by the operator or applicable license jurisdiction. b9app does not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data has been collected from a person under the minimum age threshold, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has registered an Account on the Platform, please contact us immediately using the details in Section 16.
Underage Gambling: Permitting a minor to access online gambling services is illegal in most jurisdictions. b9app takes this obligation seriously and requires all users to complete age verification as part of the KYC process. Accounts where age verification cannot be completed will remain restricted.
The b9app Platform does not include links to third-party websites for commercial purposes. To the extent that any third-party service providers (such as payment processors) are accessed via the Platform, those providers operate under their own independent privacy policies. b9app is not responsible for the data practices of third-party providers and encourages users to review the privacy policies of any third-party services they interact with.
Payment method references on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar Pakistani payment contexts only. Any data processed by these providers in connection with your transactions is governed by their respective privacy and data protection policies.
b9app reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform prior to the changes taking effect. The updated Policy will be published on this page with a revised effective date.
Your continued use of the Platform following publication of an updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change to this Policy, you should cease using the Platform and may request account closure by contacting our support team.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact b9app using the details below. All contact references are provided as plain text — email addresses are not clickable links.
Data Enquiries & Support Email:
[email protected]
Subject Line:
Please include "Privacy Request" or "Data Subject Request" in your email subject to ensure prompt routing to the appropriate team.
Live Chat:
Available 24/7 through the Platform's Live Chat widget for general privacy enquiries.
Response Time:
b9app aims to acknowledge all data subject requests within 72 hours and to provide a substantive response within 30 days, subject to verification requirements and the complexity of the request.
For responsible gambling enquiries and self-exclusion requests, please visit our Responsible Gambling page. For account terms and bonus queries, please review our Terms & Conditions.
Our support team handles all data-related queries. Visit the FAQ for common account and privacy questions, or head to the homepage to explore the Platform.
🔞 Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws may restrict gambling — know your obligations before playing.